News about Avaya call centre auditing, monitoring and reporting.

NetLert for Avaya call centre monitoring, auditing & reporting

Proximity becomes NetLert partner for Avaya call centre reporting and monitoring solutions

Proximity and NetLert today announced a partnership to market and support NetLert’s call centre reporting and performance analysis solutions in the UK and Ireland. N-Focus and N-Focus Plus have been developed specifically for Avaya call and contact centres.

Proximity will also be providing implementation, configuration and consultancy as part of the partnership.