If you are responsible for managing a call or contact centre, or for managing a team within that centre, then you will know how important it is to access critical data on the performance of your centre and agents. Both in real-time and historically.
News, views and videos about Avaya call centre auditing, monitoring and reporting.
Proximity and NetLert today announced a partnership to market and support NetLert’s call centre reporting and performance analysis solutions in the UK and Ireland. N-Focus and N-Focus Plus have been developed specifically for Avaya call and contact centres.
Proximity will also be providing implementation, configuration and consultancy as part of the partnership.