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NetLert for Avaya call centre monitoring, auditing & reporting

Proximity becomes NetLert partner for Avaya call centre reporting and monitoring solutions

Proximity and NetLert today announced a partnership to market and support NetLert’s call centre reporting and performance analysis solutions in the UK and Ireland. N-Focus and N-Focus Plus have been developed specifically for Avaya call and contact centres.

Proximity will also be providing implementation, configuration and consultancy as part of the partnership.

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NetLert provides industry leading tools for understanding the effectiveness and performance of your Avaya call centre. Powerful, web-based solutions provide real-time data on your centre so you can identify any issues and take appropriate actions to solve them.