News, views and videos about Avaya call centre auditing, monitoring and reporting.

Solving the challenges of your Avaya CMS with N-Focus PLus

Getting the most from your Avaya CMS with N-Focus Plus

NetLert is being used by variety of organisations around the world who have anything from two agents up to 20,000. Both of our products, N-Focus and N-Focus Plus provide web-based reporting for Avaya call centres. Whereas N-Focus is a standalone, turnkey reporting tool, N-Focus Plus is an add-on for Avaya CMS, which provides additional functionality to the CMS.

If your call centre is running with CMS for its reporting, you can be rest-assured that you have the most powerful Avaya reporting solution available. It is the Rolls Royce of Avaya reporting tools.

Six ways to improve your Avaya CMS call centre reporting

In last week’s blog, we had a look at what users think would most benefit their Avaya Communication Manager (CMS) reporting solution:

  • Easy to use web-based interface
  • Simple automatic report distribution
  • Unlimited user access and ability to create permission-based reports
  • Naïve 100% web-based reports and mobile access
  • Consolidate data from multiple CMS servers in one interface.

This week, we examine six ways to improve you call or contact centre reporting using NetLert’s N-Focus Plus.

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NetLert provides industry leading tools for understanding the effectiveness and performance of your Avaya call centre. Powerful, web-based solutions provide real-time data on your centre so you can identify any issues and take appropriate actions to solve them.