News, views and videos about Avaya call centre auditing, monitoring and reporting.

Maximise and mobilise Avaya CMS with better web-based reporting

Webinar: Thursday 12 February

7:00 PM - 8:00 PM GMT

If your organisation uses Avaya CMS, call centre reporting is likely managed by a small handful of individuals who are continuously bombarded with requests for new and custom ad-hoc reports. Middle management may have trouble monitoring their individual departments or groups when needed, and upper management probably needs a more complete picture of the whole organisation.

NetLert releases latest version of N-Focus

We are delighted to announce that version 5.0 of N-Focus, the performance monitoring, reporting and auditing tool for Avaya call and contact centres not using CMS is now available.

N-Focus 5.0 provides a number of functional enhancements that will be of interest to UK-based customers.

Two new sub-administrator roles

Group and User administrator roles have been added to 5.0. With these new roles, administrators will be able to assign other users certain administrator permissions over Groups or Users.

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About Us

NetLert provides industry leading tools for understanding the effectiveness and performance of your Avaya call centre. Powerful, web-based solutions provide real-time data on your centre so you can identify any issues and take appropriate actions to solve them.