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Webinar: Thursday 12 February
7:00 PM - 8:00 PM GMT
If your organisation uses Avaya CMS, call centre reporting is likely managed by a small handful of individuals who are continuously bombarded with requests for new and custom ad-hoc reports. Middle management may have trouble monitoring their individual departments or groups when needed, and upper management probably needs a more complete picture of the whole organisation.
We are delighted to announce that version 5.0 of N-Focus, the performance monitoring, reporting and auditing tool for Avaya call and contact centres not using CMS is now available.
N-Focus 5.0 provides a number of functional enhancements that will be of interest to UK-based customers.
Two new sub-administrator roles
Group and User administrator roles have been added to 5.0. With these new roles, administrators will be able to assign other users certain administrator permissions over Groups or Users.