News, views and videos about Avaya call centre auditing, monitoring and reporting.

NetLert attending International Avaya Users Group (IAUG) conference

NetLert exhibiting at IAUG Converge 2015

Thousands of Avaya users from across the world will gather at the Denver Convention Centre from Sunday 14 June to Thursday 18 June at the International Avaya Users Group (IAUG) conference, Converge 2015.

NetLert will be amongst the exhibitors at the event, with attendees able to meet the team on booth 427.

Converge 2015 provides Avaya users with an ideal opportunity to ‘acquire knowledge from industry experts and thought leaders that will help you achieve maximum value from your Avaya solutions’.

Clients' request leads outsourcer to N-Focus

ER Solutions Inc. has chosen N-Focus on two separate occasions as a solution for providing real-time access to clients via the web. ER Solutions is a national receivables company with over 50 years of experience. They now operate five outsourced call centres comprised of over 1,500 professionals, providing consumer accounts receivable management services.

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NetLert provides industry leading tools for understanding the effectiveness and performance of your Avaya call centre. Powerful, web-based solutions provide real-time data on your centre so you can identify any issues and take appropriate actions to solve them.