Last month, NetLert presented another one of their popular webinars on Avaya call centre reporting solutions. As you may already be aware, NetLert has been supplying web-based reporting solutions exclusively for Avaya customers since 2000 and has two products for this particular sector.
News, views and videos about Avaya call centre auditing, monitoring and reporting.
Thousands of Avaya users from across the world will gather at the Denver Convention Centre from Sunday 14 June to Thursday 18 June at the International Avaya Users Group (IAUG) conference, Converge 2015.
NetLert will be amongst the exhibitors at the event, with attendees able to meet the team on booth 427.
Converge 2015 provides Avaya users with an ideal opportunity to ‘acquire knowledge from industry experts and thought leaders that will help you achieve maximum value from your Avaya solutions’.
ER Solutions Inc. has chosen N-Focus on two separate occasions as a solution for providing real-time access to clients via the web. ER Solutions is a national receivables company with over 50 years of experience. They now operate five outsourced call centres comprised of over 1,500 professionals, providing consumer accounts receivable management services.