Avaya call and contact centre monitoring, reporting and performance analysis.
NetLert provides industry leading tools for understanding the effectiveness and performance of your Avaya call centre. Powerful, web-based solutions provide real-time data on your centre so you can identify any issues and take appropriate actions to solve them.
Analyse every part of your contact centre’s performance easily and quickly.
Immediate, proactive information means you can adapt quickly to issues affecting performance.
Web-based reporting with unlimited supervisor views.
Easy to install
Access powerful data on your call centre within minutes.
Build detailed reports easily – without the help of IT departments.
Maintain service levels
Manage internal resources to meet your targets for customer service.